Terms of use of the website

Service provider

The main service provider of the website is Suomen Terveystalo Oy. Address: Jaakonkatu 3 B, 00100 Helsinki, Finland. Tel. +358 (0)30 633 11.

Changes

The Company has the right at any time, without prior notice, to change the website’s terms of use, appearance, content, availability, the services provided via the website, and any other features of the website, or to discontinue the service. The Company has the right to suspend the provision of the service when required for the duration of maintenance and update procedures.

Service provider’s responsibility

The Company is not liable for direct or indirect loss or damage caused by the use of this website or the electronic services, nor for their unavailability or any loss or damage caused by such. The Company does not guarantee continuous and faultless operation of the website. The electronic information published on the Company’s website is produced solely for the purpose of providing information, unless otherwise separately and expressly agreed.

Information produced by third parties

The Company is not liable for any material produced or published by a third party that may be accessed by a link on the website.

User’s responsibility

The user is responsible for the accuracy and receipt of the information submitted via this website. The user represents and warrants that they will not submit any illegal or improper material to this website. The user must employ all reasonable means to ensure that the submitted material does not contain viruses and that it is not harmful in any other way.

Intellectual property rights

Unless otherwise stated, the proprietary rights, copyright, and other intellectual property rights to the website belong to a company that is part of the Terveystalo Group. All rights to the website and its contents are reserved. It is forbidden to publish, copy, transfer or edit any material contained in the website without consent of the property right holder, excluding storing materials on a computer or printing them out for personal use. The materials can be quoted in accordance with the Finnish Copyright Act (404/1961). When quoting materials, the source must always be cited. However, any trademarks and company logos included in the website may not be copied, published, or distributed without the Company’s written permission.

Online appointment booking

The online appointment booking service provided by the Company on its website is intended for booking appointments only directly between the customer and the Company. Distribution, dissemination and forwarding of any information provided on the Company's online booking website by a third party for the above purpose is prohibited. For example, dissemination of information about available appointments is prohibited. Automatic search of services offered in the online appointment booking is also prohibited.

Personal details

Information about the processing of personal data by the Company can be found in the privacy statement.

Email

The confidentiality of e-mails sent through an open information network cannot be guaranteed. Users should avoid submitting personal data and other confidential messages to the Company by e-mail. The Company is not obligated to carry out assignments or service requests sent by unencrypted e-mail. Upon the user’s request, the Company has the right to forward information by email to the address specified by the user. The Company is not responsible for any direct or indirect loss or damage caused by messages sent in an open information network.

Website usage information and cookies

What are cookies and what are they used for?

The Company’s website uses tools that use cookies. Cookies are small text files that are stored in your browser when you visit the website. The use of cookies allows the Company to develop the website and improve user experience and functionality of the website. The Company also uses cookies for marketing purposes, to provide targeted content that the user might find interesting. All advertisements are not cookie-based. The Company’s advertisements on the websites of various operators can also be based on other methods. In addition, cookies allow the website to remember the browser's language setting and the content reviewed by the user. Based on this information, the Company is able to offer related content.

What information does the Company collect?

By using cookies, the Company stores the user’s IP address, browser and device types, time of the visit, visited pages and the IP address and server from where the user is accessing the site. The Company does not use the information collected by cookies to identify users.

What tools does the Company use?

Required cookies

Piwik PRO

Purpose: The Company uses an analytics tool to analyze errors, number of users and user behavior on the website. All information collected is anonymous. The tool is used to monitor events necessary for the maintenance and development of the service, such as page downloads, the length of visits, or the number of online appointment bookings. Data is collected at a general and not individual level. The IP address is also masked, after which the data is not unique even in the form of an IP address.
Retention period: 1-365 days
More information: https://piwik.pro/privacy-security/

GetJenny

Purpose: The Company’s website uses the GetJenny tool. This tool allows the Company to offer a chatbot service to the website users.
Retention period: session – 2 years
More information: https://www.getjenny.com/privacy-policy

Shopify

Purpose: The Company's website uses the Shopify platform to offer its customers the opportunity to purchase services from the online store. With the help of cookies, we ensure the functioning of the online store and collect statistical data on the use of the service in order to develop it.
Retention period: session – 365 days
More information: https://www.shopify.com/legal/cookies

Marketing cookies

Adform

Purpose: The Company’s website uses Adform. This tool allows the Company to analyze and compile traffic statistics as well as target and optimize advertising on external channels.
Retention period: session – 100 years
More information: https://site.adform.com/privacy-center/platform-privacy/ Google Ads

Google Ads

Purpose: Google Ads helps the Company to monitor behavior on the website and effectiveness of advertising in the Google network. Information collected with the tool helps the Company to analyze the effectiveness of the search word, YouTube, Gmail, display and Shopping advertising and to optimize advertising.
Retention period: 100-365 days 
More information: https://support.google.com/adspolicy/answer/54817?hl=en

Facebook

Purpose: The Company uses Facebook's monitoring tool at https://verkkokauppa.terveystalo.com/. The monitoring tool is used to compile traffic statistics, measure the effectiveness of campaigns and target advertising.
Retention period: 100 days
More information: https://www.facebook.com/privacy/explanation

Instagram

Purpose: The Company uses Facebook's monitoring tool at https://verkkokauppa.terveystalo.com/. The monitoring tool is used to compile traffic statistics, measure the effectiveness of campaigns and target advertising.
Retention period: 100 days 
More information: https://help.instagram.com/1896641480634370/?helpref=hc_fnav

AddThis

Purpose: The Company uses a social media sharing tool called AddThis. When you click like or share, information is shared on the social media platform in question. By sharing content through social media plugins, the platform receives the following information: IP address, browser identifier, and date and time of browsing. Each service provider’s terms of use apply to these social media services.
Retention period: session – 2 years
More information: https://www.addthis.com/privacy/index

Dealfront (Leadfeeder)

Purpose The Company uses Dealfront as a tracking tool on pages targeted for corporate decision makers or business managers. 
The Company receives information about which companies are visiting these pages, which allows it to target marketing content to current and potential business customers.
If a company contact fills in a form on the site, behaviour can be tracked at a personalised level.
Retention period 13 months
More information https://www.dealfront.com/privacy-center/

Developing and targeting operations

Microsoft Dynamics Marketing

Purpose: The Company uses Microsoft Dynamics Marketing automation software. Dynamics' monitoring tools provide the Company with information about how many times a user who has subscribed to the newsletter has visited the website, which pages they have visited and what links they have clicked on the newsletter. The tool helps the Company to measure the success of email campaigns and to target marketing content to existing and potential customers.
Retention period: session – 365 days 
More information: https://docs.microsoft.com/en-us/dynamics365/marketing/gdpr

VWO

Purpose: The Company's website uses the Visual Website Optimizer tool. This tool allows the Company to plan and conduct A/B tests related to the usability of the website and to monitor user behavior.
Retention period: 1-100 days
More information: https://vwo.com/privacy-policy/

Sleeknote

Purpose: The Company's website uses the Sleeknote tool. This tool allows the Company to enhance internal customer guidance on the website and inform the customer about suitable services and offers.
Retention period: 1-365 days
More information: https://sleeknote.com/privacy-policy

Dealfront (Leadfeeder)

Purpose The Company uses Dealfront as a tracking tool on pages targeted for corporate decision makers or business managers. 
The Company receives information about which companies are visiting these pages, which allows it to target marketing content to current and potential business customers.
If a company contact fills in a form on the site, behaviour can be tracked at a personalised level.
Retention period 13 months
More information https://www.dealfront.com/privacy-center/

Customer analytics

Microsoft Dynamics Marketing

Purpose: The Company uses Microsoft Dynamics Marketing automation software. Dynamics' monitoring tools provide the Company with information about how many times a user who has subscribed to the newsletter has visited the website, which pages they have visited and what links they have clicked on the newsletter. The tool helps the Company to measure the success of email campaigns and to target marketing content to existing and potential customers.
Retention period: session – 365 days 
More information: https://docs.microsoft.com/en-us/dynamics365/marketing/gdpr

Dealfront (Leadfeeder)

Purpose The Company uses Dealfront as a tracking tool on pages targeted for corporate decision makers or business managers. 
The Company receives information about which companies are visiting these pages, which allows it to target marketing content to current and potential business customers.
If a company contact fills in a form on the site, behaviour can be tracked at a personalised level.
Retention period 13 months
More information https://www.dealfront.com/privacy-center/

How can I refuse cookies and delete cookie-related information?

Your browser probably accepts cookies by default but you can change browser settings and disable cookies. Cookies are necessary for the Company’s website to function, and the Company does not guarantee the functionality of services if cookies are disabled.

Generally, the Company stores your cookie preferences for network monitoring for six months. You can change your cookie consent at any time or fully remove certain type of monitoring by clicking the button below.

Changes

The Company reserves the right to amend its cookie policy.

Applicable law

These terms and conditions as well as any possible disputes arising from the Company’s website and its content are governed by Finnish law. Any disputes are settled in the District Court of Helsinki.