For customers

Acting on behalf of a child

At Terveystalo, you can easily use our services on your child’s behalf once you have added yourself as the child’s guardian in our online service. After this, you can view your child’s appointment information, laboratory results, prescriptions and referrals in the Terveystalo app and online service.

Adding yourself as the child’s guardian

If your child is under 12 years old:

  1. You can add your child under the age of 12 to your profile either in the Terveystalo app or by logging in to our website. 
  2. In the app: Tap your name in the top right-hand corner. Open the Family members section and proceed to add the child’s information to your profile by logging in through the Suomi.fi service.
  3. On our website: Log in from the top right corner of our website. Click your name in the top right-hand corner and select My Information. Open the Family members section and proceed to add the child’s information to your profile by logging in through the Suomi.fi service.
  4. Once your child has been added to your profile, you can use the service on your child’s behalf in both the Terveystalo app and our online service, and you can see your child’s appointment information and laboratory results. You can easily change the active profile from the top right corner.

If your child is 12‒17 years old:

  1. To add yourself as the guardian of a child over the age of 12 in the Terveystalo app and online service, and to see your child’s appointment information, please call our customer service or visit the clinic’s customer service desk. A child over the age of 12 must accompany you or give their consent on the phone for you to use the services on their behalf. The authorization is valid for one year.
  2. Once your child has been added to your profile, you can use the service on your child’s behalf in both the Terveystalo app and our online service, and you can see your child’s appointment information and laboratory results. You can easily change the active profile from the top right corner.

Important information for guardians

In certain situations, minors have the right to influence the showing of their data to a guardian in the Terveystalo app and online service:
 
  • A minor has the right to refuse the showing of data related to their appointment to a guardian if a health care professional assesses that the child is mature enough to decide on their own care.
  • A minor cannot refuse the showing of data to a guardian if a health care professional assesses that the minor is not mature enough to decide on their own care.
  • An assessment of a minor’s decision-making capacity is always made separately during each appointment or treatment period. The assessment is based on the child’s age and level of maturity and the reason for the appointment.
This is based on the operating model of acting on behalf of a minor that applies to all health care providers, which Terveystalo has adopted from 16.11.2022.

Frequently asked questions about acting on behalf of a child

You can view your child’s health information, such as medical records, previous and upcoming appointments, laboratory results and prescriptions, only by adding your child to your profile. You can view the information in the Terveystalo app and our online service. In the app and online service, you can also easily use the chat and book appointments on your child’s behalf. Whenever you wish to use the services on your child’s behalf, simply change the active profile from the top right corner.

If the minor has their own online banking credentials, they can use the Terveystalo app, log in to our online service, or book appointments online.

This right is based on patient rights and the rights of the guardian and the minor. Guardians are responsible for their child and have the right to decide on their care until the child is able to do so on their own. On the other hand, a minor has the right to privacy and the option to handle health care matters independently if a health care professional assesses that the minor is capable of doing so based on their age and level of maturity and the reason for the appointment.
 
As online services in health care are constantly expanding and developing, it is important to ensure that the rights of minors and guardians are also realized.

 

The guardian will not be able to view the child’s appointments, medical records or other records in the Terveystalo app or our online service. The information will not visible in Omakanta, either. This requires that a health care professional has assessed that the minor is mature enough to decide on their own care.

The law does not define an age limit for a minor’s decision-making capacity. Therefore, a health care professional assesses the decision-making capacity of a minor separately during each appointment and considering the reason for the appointment.

A health care professional assesses the minor’s ability to decide on their own care. If the professional assesses the minor as mature enough to decide on their own care, the minor is able to control the showing of their data regarding the appointment or treatment period to their guardian. If the professional assesses that the minor is not mature enough to decide on their own care, data regarding the appointment or treatment period is shown to the guardian.

When a minor visits a health care professional at Terveystalo, the professional assesses whether the child is capable of deciding on their own care based on the child’s age and level of maturity. If the professional assesses the child to be mature enough to decide on their own care, they will ask the minor whether their guardians are allowed to see the information regarding the appointment or treatment period.
 
If the professional assesses the child to be mature enough to decide on their own care, the child’s opinion regarding their care must be taken into account.

Information related to a specific appointment or a matter for which a health care professional has determined that the child is mature enough to decide for themselves. A minor is not able to refuse the showing of all data to their guardian, as the decision and maturity assessment is made separately during every appointment, and it may vary depending on the matter.

There is no age limit for using the services independently. However, if the health care professional assesses that the minor is unable to decide on their own care, the health care professional is obliged to contact the parent during the appointment.
 
If a minor has online banking credentials or a mobile ID, they can book an appointment on our website or download the Terveystalo app and view their appointment information there. Our electronic services require strong identification.