Remote appointment and Doctor Chat
Our remote services are always there for you. Chat without waiting and have a video appointment conveniently wherever you are.
Quick, easy and safe treatment with remote connections
The chat enables you to contact a doctor 24/7
In the chat, you can contact a physician or a nurse around the clock. No appointments, no waiting.
Video appointments bring our top experts to your home
You can book a video appointment with any expert all over the country. Save time and have an appointment from a place convenient to you.
Quick and easy telephone appointments, anywhere
If you cannot use a video connection, you can also book a telephone appointment. All you need is a phone.
2 ways to use Terveystalo’s services remotely
What our customers say about remote services
Download the Terveystalo app
The Terveystalo app takes care of your health information and provides fast access to a doctor around the clock. Consult a doctor in the chat without waiting and have an easy visit with the video appointment. You can also see your visit history and lab results. Download the easy-to-use app now from the App Store or Google Play.
Choose the channel that works best for you
Doctor Chat and Nurse Chat available 24/7
- A flexible way to contact a physician or a nurse without an appointment.
- Doctor Chat and Nurse Chat are open every day round the clock.
- Our other convenient chat services include Renewal of prescription and Pediatrician chat. The chat is also an easy way to get a referral for COVID-19 testing.
What can be treated in chat?
- Flu symptoms
- Need for a corona test
- Prescription renewal
- Eye infection
- Female urinary tract infection
- Allergies
- Rashes
- Insect bites
- Interpretation of laboratory results
How do the chats work?
You can find all of our chats in the Terveystalo app or by logging in to our website. You can check the chat description before joining the queue. Providing information in advance will speed up the process.
Select a chat and write a message. The next available doctor will pick you up from the queue in a moment.
You can ask questions about your health and send a photo, if necessary. The physician or nurse can assess your need for care and the urgency of treatment, refer you to tests and prescribe medication.
All of our Doctor and Nurse Chats are handled by a professional.
Good to know
How much do the chats cost?
See all the chat prices in our price list.
What do you need?
A smartphone, tablet or computer. The chats in the Terveystalo app can be used by phone or tablet. If you log in to our website, you can use the chats by computer as well.
Video appointments bring our top experts to your home
- You can book an appointment with any expert anywhere in Finland.
- Save time and receive treatment quickly and easily, wherever you are.
- Video appointments are offered by various professionals, such as general practitioners, specialists, psychologists, dieticians, physiotherapists, sleep coaches and nurses, from all over the country.
What can be treated at a video appointment?
- Video appointments are convenient for resolving issues that do not require a physical examination. For example:
- Flu symptoms
- Symptoms of urinary tract infection in a woman aged 18-65 years
- Allergy symptoms
- Rashes
- Prescription renewal
- Eye infection
- Mild and acute musculoskeletal disorders
- Interpretation of laboratory test results
- Control visits for a long-term condition in a therapeutic balance
- Various medical advice: smoking cessation, aftercare, vaccines, prescriptions for travellers, discussion of adverse drug reactions and switching to another product
- Video appointments are also a great option for various therapy appointments or other follow-up appointments with a familiar expert.
- A video appointment is very similar to an in-person appointment. The expert asks questions about your symptoms and background.
Good to know
How much does a video appointment cost?
The prices for video appointments are the same as for in-person appointments at our clinics.
See our price list.
How do video appointments work?
You can book a video appointment with your preferred expert in the Terveystalo app, on our website or by calling our customer service.
After booking your video appointment, you will receive a confirmation via e-mail and text message with instructions and the link to your video appointment.
The video appointments can be used in the Terveystalo app or by logging in to our website.
What do you need?
You need a working internet connection and a device with a camera, speaker and microphone. Test your webcam, microphone and internet connection before your video appointment. You can use a smartphone or a tablet for attending a video appointment in the Terveystalo app. If you log in to our website, you can also use a computer for video appointments. Use headphones if you like.
Quick and easy telephone appointments, anywhere
- If you cannot use a video connection, you can also book a telephone appointment. All you need is a phone.
- Book an appointment with the top expert of your choice. Many of our experts around Finland offer telephone appointments.
What can be treated at a telephone appointment?
- Telephone appointments are convenient for resolving issues that do not require a physical examination or a video connection. For example:
- Flu symptoms
- Acute gastroenteritis - diarrhea and vomiting
- Symptoms of urinary tract infection in a woman aged 18-65 years
- Allergy symptoms
- Prescription renewal
- Mild and acute musculoskeletal disorders
- Interpretation of laboratory test results
- Control visits for a long-term condition in a therapeutic balance
- Various medical advice: smoking cessation, aftercare, vaccines, prescriptions for travellers, discussion of adverse drug reactions and switching to another product
Good to know
Please note that we do not prescribe sleep medication, antipsychotic medication, strong painkillers or antibiotics for respiratory tract infections or renew their prescriptions via a telephone appointment.
How much does a telephone appointment cost?
The prices for telephone appointments are the same as for in-person appointments at our clinics.
See our price list.
How do telephone appointments work?
You can book a telephone appointment with your preferred expert in the Terveystalo app, on our website or by calling our customer service. Our expert will call you at the time you have booked.What do you need?
All you need is a phone. Keep your phone's alert tones on before your appointment and make sure you don't have any blocking on unknown numbers. Some experts may call from an unlisted number, in which case the number will not be shown to the recipient when calling.
Learn more
Instructions for digital services
See the instructions for digital services.
Paying for an appointment
See how to pay for your remote appointment on your phone.
Test page for video appointments
Test your webcam, microphone and internet connection before your video appointment.