When you visit the clinic as a private customer
You can book an appointment with a physician or nurse at Terveystalo 24 hours a day. Start using the Terveystalo app where you can easily book appointments and view your appointment information, prescriptions and lab results.
Booking an appointment
You can make an appointment online on our website or Terveystalo's mobile app. Here you can see the instructions on how to download the Terveystalo app to your smartphone or tablet.
If you cannot find a suitable appointment, service, or expert on the website or app, please contact our customer service. We will help you to make an appointment and find the right expert as well as advise you on questions related to our services. You can call us anytime, but in the morning our waiting times may be longer than at other times.
When your appointment is approaching, we'll send you an SMS reminder. The reminder is sent to your phone one day before your appointment.
Contacting the clinic
If you need to get in touch with the clinic or person treating you, please call our customer service. If they cannot resolve your issue, they will connect the call to the respective clinic.
To ensure that our medical staff can focus on their work without interruption, we do not connect calls to their offices. Our customer service staff will make a call request to the person you are looking for.
Registration
We use several different ways of registration. When you come for your appointment, please check whether you have received a registration SMS from us. In this case, you don’t have to register at the clinic’s customer service desk.
Please arrive for your appointment approximately 10 minutes in advance. Remember to bring your photo identification with you. Please also bring any relevant promissory notes and accident reports.
Some of our clinics have self-service registration machines. Scan the barcode of your driver’s license or Kela card on the barcode reader in the machine. The machine shows the floor and room of your appointment.
Checklist for appointments
Please keep the following in mind when you come for your appointment – this is to make sure that you receive efficient and safe care.
Always remember to
- bring your photo ID with you to the apppointment. Passport, driving licence, identity card and Kela photocard are accepted at Terveystalo.
- inform about your previous treatments and prescriptions.
At the appointment, please provide the person treating you with all the relevant information related to your visit – even details that may seem minor to you are worth mentioning.
Remember to mention
- any allergies or other illnesses you have.
- any medicines you are taking – products prescribed by a physician, over-the-counter (OTC) products, and herbal remedies.
- if you are pregnant or think you may be pregnant, or if you are breast-feeding.
Don’t hesitate to ask if you are unsure about anything – our medical staff are there for you.
If more information about your health is needed, you will be referred to lab tests or X-ray examinations. You will be explained how you will receive the results. Most results can be viewed in the Terveystalo application or by logging in to our website.
If you want to record your appointment, please discuss this in advance with the person treating you. Terveystalo's professionals have the right to refuse to participate in a treatment event that is recorded without their consent.
Start using the Terveystalo app
The Terveystalo app keeps track of your health information and provides fast access to a physician round the clock. When you use remote services, you don’t have to wait or make an appointment. All your appointment and prescription information is also conveniently stored in the app. Download the Terveystalo app from App Store or Google Play.
Further appointments
If further examinations or control appointments are needed, it is most convenient to immediately book them at the customer service desk. This ensures that you know when and how your treatment will continue. Our customer service staff can book an appointment for you at any Terveystalo clinic.
If you want, we can remind you of your appointment (e.g., annual checkup) by sending you email or calling you.
Payment options
You can pay for your visit either at the customer service desk or online payment through Terveystalo's mobile application or by logging in to our website.
You can pay with a debit card, credit card or Walley invoice. Terveystalo hospitals also offer financing options for operations or other procedures.
We charge a service fee when you pay for your appointment. Please see our price list.
You no longer need to show your Kela card when paying. Kela reimbursements are automatically deducted from your invoice, whether you pay for your visit at the customer service or online. More information on Kela reimbursement can be found on the Kela website.
Viewing your appointment and health information
When you visit Terveystalo, your appointment information is stored and you can view your information by logging in to the Terveystalo application or our online service. By logging in, you can see your appointment history, such as the vaccinations administered, lab results, upcoming appointments, and prescriptions. The app also helps to monitor your blood sugar or blood pressure data.
Your health information is stored in one place, regardless of whether you have visited us as a private customer or used occupational health services.