Terveystalo’s care pathways support the customer’s self-care
Terveystalo’s care pathways support the customer’s self-care and treatment progress. The first care pathways have been in use for almost a year. During the year, we have received valuable feedback on the care pathways from both customers and professionals.
The first care pathways defined by Terveystalo were implemented in the fall of last year. The care pathways will be automatically introduced in all our customer organizations. They do not need to be activated separately. Currently in use are care pathways developed for the most typical ailments of the working-age population: non-specific low back pain, depression and anxiety, insomnia, reflux and vitreous detachment.
Feedback on care pathways has been collected from customers since the beginning. The feedback received shows the benefits that the care pathways bring to the customer:
“It was really great to receive treatment instructions and information about the ailment that I called the nurse/doctor about. You don’t necessarily realize or remember to ask everything during the appointment.”
“Coping and looking for help is overwhelming right now, so these instructions came in handy.”
“I was positively surprised by the care. I feel like I got valuable additional information in addition to the doctor’s appointment at no extra cost!”
“The greatest strength of care pathways is supporting the customer’s self-care,” says Antti-Jussi Ämmälä, Senior Physician, Quality and Patient Safety at Terveystalo.
“One part of the professional’s job is to share information about the customer’s ailment and the things the customer can do to promote their treatment. The self-care instructions included in the care pathways make this easy. Through the Terveystalo app, we are able to share additional information about treatment, articles and ready-made instructional videos to a large number of people.”
When the care pathway has been activated and the referral for further treatment has been made, the customer receives a message through which they can immediately book the appointment.
“In this way, we ensure that the care pathway continues uninterrupted and that the patient’s problem is resolved.”
Proactive care in the fashion of tire shops
The first care pathways of Terveystalo have been in use for almost a year, and the development work continues.
“In the future, I hope that we will be able to complete even more things on behalf of the customer and the professional, for example, by pre-booking further treatment appointments. We offer proactive care, and routine matters are taken care of automatically. Twice a year, tire shops send a message reminding that now is the time to change your tires and asking whether a certain date would suit you. In the same way, we can remind about, for example, thyroid check-ups or vaccination boosters and take care of maintaining work ability.”
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