New in Terveystalo's digital channels: smoother customer experience with employer voluntary insurance
Recent updates will improve the customer experience and make it easier to use emplayers voluntary insurance in health services.
From May 2025, information on the voluntary insurance taken out by employers for all their staff will be available through Terveystalo's digital channels: the Terveystalo app and the online service. Employers should always inform their occupational health contact person of any changes to their insurance details.
In the digital channels, the aim is to direct the occupational health customer to act primarily as an insurance customer if he/she has voluntary insurance provided by the employer.
– By developing our digital channels, we are responding to our customers' wish for a smoother and more convenient service also in the case of voluntary health insurance provided by employers to their staff. It is the employee's responsibility to initiate the pathway correctly, so that the information and the associated billing are correctly routed. When dealing with an insurance customer, it is a good idea to visit the customer service desk after the visit to ensure that the process is smooth. We support the customer in the insurance process, and we also help Terveystalo's professionals to ensure that the customer's transaction runs smoothly," says Santeri Hietanen, Development Manager.
